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Following the 2019 survey, IPEA re-commissioned Kantar’s Public Division to conduct the 2020 client satisfaction survey to provide a robust measure of overall satisfaction with the information and services provided by IPEA to parliamentarians and their staff, and to track progress against previous years’ results.

IPEA audits parliamentarians’ work expenses and the travel expenses of their staff under section 12 of the Independent Parliamentary Expenses Authority Act 2017 (IPEA Act). IPEA may make a ruling in relation to travel expenses and allowances under section 37 of the Parliamentary Business Resources Act 2017 (PBR Act).

This is the Independent Parliamentary Expenses Authority’s (IPEA) report to the Minister for Finance for the financial year ended 30 June 2020.

IPEA has established a diverse and inclusive environment, where all employees are valued and respected. This strategy reflects our values-based leadership and our commitment to a diverse and inclusive culture. It builds on IPEA’s existing values of building an organisational culture based on.

IPEA's 2020-21 Corporate Plan focuses on keeping IPEA an innovative and responsive organisation, committed to quality advice, reporting and assurance.

The Independent Parliamentary Expenses Authority (IPEA) produces a range of reports to provide transparency and accountability for work expenses incurred, and to support parliamentarians and their staff in tracking and managing budgets, limits and expenditure.

The 2019 survey sought to compare satisfaction outcomes year on year and to identify if the key areas of focus revealed in 2018 have been adequately addressed.

This is the Independent Parliamentary Expenses Authority’s (IPEA) report to the Minister for Finance for the financial year ended 30 June 2019.

This is the Independent Parliamentary Expenses Authority’s (IPEA) report to the Special Minister of State for the financial year ended 30 June 2018.

This research measures client satisfaction with the information and services provided by IPEA to parliamentarians and their staff.