New travel service provider—Corporate Travel Management (CTM)

Corporate Travel Management (CTM) is the new travel service provider from 1 January 2022. This page provides further information about CTM and booking travel with them.

From 1 January 2022, Corporate Travel Management (CTM) becomes the travel service provider for Members of Parliament, their staff and former parliamentarians.

FCM Travel Solutions (FCM) remains the travel service provider until 31 December 2021. Please continue to book travel in 2021, up to 31 December 2021, with FCM. FCM is unable to take new bookings for travel in 2022.

Further answers about the transition to the new travel service provider are available in the Travel Services Provider Transition FAQs page.

 

About CTM

CTM is an Australian-based provider of travel management solutions. Initially, CTM will accept bookings over the phone and online. The full suite of CTM’s travel solutions will become available in early 2022.

From 1 January 2022, CTM becomes the contracted travel service provider for parliamentarians and their staff. From this date all new travel must be booked through CTM.

 

Booking domestic travel

For travel in 2021

FCM will continue to provide travel services until 31 December 2021. Until this date, book your travel for 2021 with FCM.

FCM cannot take new bookings for travel in 2022.

If you have questions about the transition to the new travel service provider, please refer to the Travel Services Provider Transition FAQs page. If you cannot find an answer to your question, please contact us on (02) 6215 3000 or email enquiries [at] ipea.gov.au.

For travel in 2022

From Wednesday 1 December 2021, you may book 2022 travel with CTM:

  • Phone (toll free): 1800 187 584
  • Phone (if overseas): +612 8286 7499
  • Email: ipea [at] travelctm.com

To book domestic travel for 2022:

  1. contact CTM
  2. provide your travel profile number or the general travel profile number from your office
  3. give CTM your travel requirements
  4. receive confirmation of your booking.

If you don’t have a travel profile number, please complete the Travel Profile Number and Cabcharge Request form.

If you need to travel soon and don’t have a travel profile number, please ask your Office Manager for your office’s General Travel Profile Number.

CTM accepts travel bookings 24/7, 360 days of the year.

In early 2022, CTM will introduce further travel booking options. Once these are available, IPEA and CTM will let you know.

 

Booking international travel

For international travel in 2021

FCM continues to provide travel services until 31 December 2021. Until this date, book your 2021 travel with FCM.

FCM cannot take new bookings for travel in 2022.

If you have questions about the transition to the new travel service provider, please refer to the Travel Services Provider Transition FAQs page. If you cannot find an answer to your question, please contact us on (02) 6215 3000 or email enquiries [at] ipea.gov.au

For international travel in 2022

From Wednesday 1 December 2021, you may book travel with CTM for travel in 2022 by calling or emailing them:

  • Phone (toll free): 1800 187 584
  • Phone (if overseas): +612 8286 7499
  • Email: ipea [at] travelctm.com

To book international travel for 2022:

  1. contact CTM
  2. provide your travel profile number or the general travel profile number from your office
  3. give CTM your travel requirements
  4. provide IPEA’s International Team with your approval* to travel international
  5. receive confirmation of your booking.

*please refer to the International Travel section on IPEA’s website to understand the different types of international travel, the limitations and the approvals required.

Note: CTM cannot issue tickets for international travel until IPEA receives the required approvals.

If you don’t have a travel profile number, please complete the Travel Profile Number and Cabcharge Request form.

If you need to travel soon and don’t have a travel profile number, please ask your Office Manager for your office’s General Travel Profile Number.

CTM accepts travel bookings 24/7, 360 days of the year.

In early 2022, CTM will introduce further travel booking options. Once these are available, IPEA and CTM will let you know.