Annual Report 2019–20
Our Annual Report provides corporate information for the 2019–20 financial year.
This report covers the performance, accountability and financial reporting of the Independent Parliamentary Expenses Authority (IPEA) for the financial year ending on 30 June 2020.
If you are having trouble accessing the content of this publication please contact enquiries [at] ipea.gov.au
2020 Client Satisfaction Survey
IPEA wishes to thank all parliamentarians and staff that participated in the 2020 Client Satisfaction Survey (Survey). Your feedback is very important to us and is already being used to improve our services and functions. You can read the report here [PDF 2 MB].
The Survey was conducted in August 2020 by Kantar, an independent market research firm. It consisted of an internet-based questionnaire and a series of one-on-one interviews designed to add detail and depth to our survey results. These survey results provide IPEA with important information on what is working well and areas we can improve.
The 2020 survey identified that the overall level of customer satisfaction remained fairly consistent with 2019, except for a small increase in clients that were ’Very Satisfied‘ overall. This trend is repeated throughout the report with a number of the specific service area questions showing increases in client satisfaction.
Current Corporate Publications
- IPEA’s Legal Services Expenditure Record 2019–20 [PDF 150 KB]
- Corporate Plan 2021–22 [PDF 420 KB]
- Curious Conversations Brochure [PDF 988 KB]
- Audit & Risk Committee Charter [PDF 3 MB]
- Senate Order 12 - Production of Departmental File Lists
- About the Independent Parliamentary Expenses Authority
- IPEA and the Parliamentary Expenses Framework
- Personal Advice [PDF 707 KB]
- Personal Advice [DOC 115 KB]
- Cabcharge Use for MOP(S) Act Employees [PDF 283 KB]
- Cabcharge Use for MOP(S) Act Employees [DOC 133 KB]
- Rulings [PDF 466 KB]
- Rulings [DOC 117 KB]
- Reporting [PDF 427 KB]
- Reporting [DOC 116 KB]
- Statutory Audit Function Fact Sheet [PDF 710 KB]
- Statutory Audit Function Fact Sheet [DOC 236 KB]
Historical Corporate Publications
- IPEA’s Legal Services Expenditure Record 2018–19 [PDF 150 KB]
- IPEA’s Legal Services Expenditure Record 2017–18 [PDF 199 KB]
- IPEA’s Legal Services Expenditure Record 2016–17 [PDF 139 KB]
- Corporate Plan 2020–21 [PDF 673 KB]
- Corporate Plan 2019–20 [PDF 3 MB]
- Corporate Plan 2018–19 [PDF 4 MB]
- Corporate Plan 2017–18 [HTML]
- Annual Report 2016–17 [PDF 6 MB]
- Annual Report 2017–18 [PDF 3 MB]
- Annual Report 2018–19 [PDF 3 MB]
- Annual Report 2018–19 [HTML]