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Annual Report 2019–2020

Our annual report provides corporate information for the 2019–20 financial year.

This report covers the performance, accountability and financial reporting of the Independent Parliamentary Expenses Authority (IPEA) for the financial year ending on 30 June 2020.

The report is available as HTML from transparency.gov.au and as a PDF File.

If you are having trouble accessing the content of this publication please contact enquiries@ipea.gov.au

2020 Client Satisfaction Survey

IPEA wishes to thank all parliamentarians and MOPs staff that participated in the 2020 Client Satisfaction Survey. Your feedback is very important to us and is already being used to improve our services and functions. You can read the report here [PDF 2 MB]

The 2020 Client Satisfaction Survey (survey) was conducted in August 2020 by Kantar, an independent market research firm.  The survey consisted of an internet based questionnaire and a series of one-on-one interviews designed to add detail and depth to our survey results. These survey results provide IPEA with important information on what is working well and areas we can improve. 

The 2020 survey identified that the overall level of customer satisfaction remained fairly consistent with 2019, except for a small increase in clients that were ’Very Satisfied‘ overall.  This trend is repeated throughout the report with a number of the specific service area questions showing increases in client satisfaction. 

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