Annual Report 2019–2020
Our annual report provides corporate information for the 2019–20 financial year.
This report covers the performance, accountability and financial reporting of the Independent Parliamentary Expenses Authority (IPEA) for the financial year ending on 30 June 2020.
The report is available as HTML from transparency.gov.au and as a PDF File.
If you are having trouble accessing the content of this publication please contact enquiries@ipea.gov.au
2020 Client Satisfaction Survey
IPEA wishes to thank all parliamentarians and MOPs staff that participated in the 2020 Client Satisfaction Survey. Your feedback is very important to us and is already being used to improve our services and functions. You can read the report here [PDF 2 MB]
The 2020 Client Satisfaction Survey (survey) was conducted in August 2020 by Kantar, an independent market research firm. The survey consisted of an internet based questionnaire and a series of one-on-one interviews designed to add detail and depth to our survey results. These survey results provide IPEA with important information on what is working well and areas we can improve.
The 2020 survey identified that the overall level of customer satisfaction remained fairly consistent with 2019, except for a small increase in clients that were ’Very Satisfied‘ overall. This trend is repeated throughout the report with a number of the specific service area questions showing increases in client satisfaction.
Current Corporate Publications
- IPEA’s Legal Services Expenditure Record 2019 – 2020 [PDF 150 KB]
- Corporate Plan 2020-21 [PDF 673 KB]
- Curious Conversations Brochure [PDF 988 KB]
- Audit and Risk Committee Charter [PDF 518 KB]
- Senate Order 12 - Production of Departmental File Lists
Videos
- About the Independent Parliamentary Expenses Authority
- IPEA and the Parliamentary Expenses Framework
Fact Sheets
- Self-drive Hire Cars [PDF 178 KB]
- Self-drive Hire Cars [DOCX 91 KB]
- Rulings [PDF 257 KB]
- Rulings [DOCX 100 KB]
- Personal Advice [PDF 195 KB]
- Personal Advice [DOCX 100 KB]
- Travel Advice Certificates [PDF 209 KB]
- Travel Advice Certificates [DOC 100 KB]
- Domestic Travel [PDF 158 KB]
- Domestic Travel [DOCX 101 KB]
- Cabcharge Use for MOP(S) Act Employees [PDF 210 KB]
- Cabcharge Use for MOP(S) Act Employees [DOCX 119 KB]
- Reporting [PDF 454 KB]
- Reporting [DOCX 102 KB]
- What Are The Obligations? [PDF 330 KB]
- What Are The Obligations? [DOCX 172 KB]
- Statutory Audit Function Fact Sheet [PDF 209 KB]
- Statutory Audit Function Fact Sheet [DOCX 264 KB]
Historical Corporate Publications
- IPEA’s Legal Services Expenditure Record 2018 – 2019 [PDF 150 KB]
- IPEA’s Legal Services Expenditure Record 2017 – 2018 [PDF 199 KB]
- IPEA’s Legal Services Expenditure Record 2016 – 2017 [PDF 139 KB]
- Corporate Plan 2019-20 [PDF 2.65 MB]
- Corporate Plan 2018-19 [PDF 4.10 MB]
- Corporate Plan 2017-18
- Annual Report 2016-17
- Annual Report 2017-18
- Annual Report 2018-19 [PDF 2.78 MB]
- Annual Report 2018-19 [HTML]