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IPEA's Commitment to Reconciliation

IPEA acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to Land, Waters and Community. We pay our respects to the people, the cultures and the Elders past, present and emerging.

IPEA is pleased to launch its first Reflect Reconciliation Action Plan (RAP). Endorsed by Reconciliation Australia, our Reflect RAP is the formal launch of IPEA’s reconciliation journey. Through our RAP, IPEA commits to recognising and understanding Aboriginal and Torres Strait Islander cultures and contribution. By enhancing IPEA’s understanding of Aboriginal and Torres Strait Islander peoples, we are better able to reflect the Australian community whom parliamentarians are elected to represent.

Any questions about our RAP can be sent to ipea [at] ipea.gov.au.

Annual Report 2020–21

Our Annual Report provides corporate information for the 2020–21 financial year.

This report covers the performance, accountability and financial reporting of the Independent Parliamentary Expenses Authority (IPEA) for the financial year ending on 30 June 2021.

The IPEA Annual Report is available as a HTML from transparency.gov.au, and as a PDF file [14 MB].

If you are having trouble accessing the content of this publication please contact enquiries [at] ipea.gov.au

2020 Client Satisfaction Survey

IPEA wishes to thank all parliamentarians and staff that participated in the 2020 Client Satisfaction Survey (Survey). Your feedback is very important to us and is already being used to improve our services and functions. You can read the report here [PDF 2 MB].

The Survey was conducted in August 2020 by Kantar, an independent market research firm. It consisted of an internet-based questionnaire and a series of one-on-one interviews designed to add detail and depth to our survey results. These survey results provide IPEA with important information on what is working well and areas we can improve. 

The 2020 survey identified that the overall level of customer satisfaction remained fairly consistent with 2019, except for a small increase in clients that were ’Very Satisfied‘ overall. This trend is repeated throughout the report with a number of the specific service area questions showing increases in client satisfaction. 

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