Nominated providers
Items required to be purchased from nominated providers
You must purchase the following items from nominated suppliers:
- flags and nationhood material must be purchased through COS
- consumables including toners and staples for Canon multi-function devices (MFDs) must be ordered through Canon
- Lexmark printer toner cartridges and Lexmark MS812 imaging units must be genuine Lexmark products
- postage meter consumables must be ordered through the manufacturer of the meter (i.e. Pitney Bowes).
Purchasing through your choice of provider
You may purchase certain office expenses from your choice of supplier. If you choose to purchase stationery from another supplier, you must ensure value for money by comparing similar items available through other suppliers, including COS. Claims for payment or reimbursement should be submitted through PEMS. See making a PBR claim for information regarding invoice and claim requirements.
Complete Office Supplies (COS)
You can purchase stationery, supplies, flags, portraits and nationhood material directly through the whole-of-government contracted service provider (currently COS). Items available from COS are aligned with whole‑of‑government procurement arrangements and are therefore wide-ranging in nature. Although a particular product may be available to purchase from the provider, it may not be claimable under the Parliamentary Business Resources framework. If in doubt whether an item may be claimed, please contact IPEA.
The contracted office stationery and supplies provider is contractually obligated to provide competitive prices. You must consider whether you need a particular type of product to conduct your parliamentary business when assessing its value for money.
To arrange access to the online shopfront COSnet, you must nominate both an ‘ordering officer’ and ‘approving officer’ by completing Complete Office Supplies – Nomination and Deletions.
Orders placed in COSnet before 2:00pm will generally be delivered to your office as follows:
| Office location | Delivery time |
|---|---|
| Metropolitan: less than 1 hour from CBD | 1 day |
| Country: less than 3 hours from CBD | 2 days |
| Remote: greater than 3 hours from CBD | 3 days |
| Delivery to some country and remote locations may take up to 7 days. Please take the delivery times into consideration when placing orders. | |
Items which are incorrectly ordered or supplied need to be notified for return within 14 days of delivery. COS may not accept items notified for return after 14 days.
COS Support can assist with returns. They will require:
- a copy of the delivery docket noting the item/s for return
- the reason for the return e.g. wrong item, damaged.
The COSnet welcome user guide and summary sheet provide general guidance and information on COSnet.
For further information and assistance please contact COS Support on 1300 88 22 44.
Delivery and receipt
Orders from COS must be delivered to your electorate office.
When you receive a delivery, you should ensure that items received are reconciled against the delivery docket. The docket should be retained for your records with the delivery date and 'goods received' noted on the docket for your reference.
