FAQ

Am I covered by insurance whilst travelling on official overseas travel?

Yes. 

Senators and Members

Group insurance policies are commercially-sourced through the Commonwealth’s commercial insurance broker. The insurance contract is between the insurance company and the insured individual and any claims should be placed directly with the insurer.

Insurance is subject to conditions and exclusions. It is your responsibility to understand the scope and limitations of the cover.

Gallaghers – 02 9242 2051

MOP(S) Act staff

MOP(S) staff travelling on official business overseas are covered under the Commonwealth’s policy with Comcover.

Claims Department – 1800 651 540  or email claims [at] comcover.com.au

For details on insurance for MOP(S) staff, please refer to the Enterprise Agreement Guidelines.

What should I do in an emergency whilst overseas?

Contact International SOS on +61 2 9372 2468 or visit their website.

International SOS provides practical and effective support including:

  • Emergency medical and security advice
  • Arranging an ambulance and transport to the nearest hospital or clinic
  • Arranging medical evacuation or repatriation, with medical escort if required, to a suitable medical facility. 

International SOS has exclusive access to dedicated ambulances, air ambulances and portable medical equipment that converts any aircraft into an intensive care unit.

How do I claim reimbursement for my passport and visa expenses?

You are provided with a form when you are notified of your allowances prior to travel. Complete and return this form with receipts for all claims upon your return to Australia.   

What do I do if I need to get vaccinations before going overseas?

You should seek medical advice prior to travelling overseas as some vaccinations may be required. Keep your receipts and you can claim reimbursement for these medical expenses upon your return.

What should I do if I need to change my itinerary whilst overseas?

In the first instance, contact FCm to make the changes to your flights. FCm seeks IPEA’s approval. Depending on the itinerary change, IPEA may need to seek agreement from the original travel approver. 

What does the incidental travel allowance cover?

You are provided with a form when you are notified of your allowances prior to travel. Complete and return this form with receipts for all claims upon your return to Australia.